Case Study

Airport Scorecard; Use of Tech in Passenger Facilitation & Security

Project Overview

A comprehensive technology roadmap is key. LAM LHA ran a scorecard exercise with a European airport to understand maturity in the use of new and emerging technologies for passenger facilitation and security – and to develop a roadmap accordingly.

Client Profile



Business Type

Medium-sized Airport

Client Location



  • Configuration of proprietary scorecard to the airport’s operating environment
  • Stakeholder interviews
  • Onsite visit and review of processes

Key Outcomes

  • Maturity analysis using key indicators
  • Prioritization of areas of focus in seeking out and/or implementing new tech and approaches

quote mark
Keeping pace with new and emerging technologies and assessing performance is a challenge for airport executives, who are heads-down on the operation. We have a broad view of the market, and were able to give our client a view on how they are doing as compared to their peers and in light of capabilities readily available in the market.

Guillaume Xavier Bender


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Security and facilitation advisory for the 21st century.

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